Table of Contents
Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of Right of Withdrawal
Article 9 – The Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Continuing Transactions: Duration, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to them in a way that allows future reference and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Model form: the model withdrawal form made available by the entrepreneur that a consumer can fill in if they wish to exercise their right of withdrawal.
Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: a method that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Business name: Special sups
Address: Zinkstraat 24, 4823 AD Breda
Box: C0838
Chamber of Commerce number: 94646236
VAT number: NL00509870B07
Email: info@mediolie.nl
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the contract is concluded, how the terms can be inspected and that they will be sent free of charge at the consumer’s request.
If the contract is concluded electronically, the text of these terms may, in deviation from the previous paragraph, be made available electronically in such a way that the consumer can easily store them on a durable data carrier.
In the event that specific product or service conditions apply in addition to these general terms, the consumer may always rely on the provision that is most favorable to them in the event of conflicting terms.
If any provision of these terms and conditions is void or annulled, the remaining provisions will remain in force, and the void provision will be replaced by one that most closely reflects the intent of the original.
Situations not covered by these terms should be interpreted in the spirit of these terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions should also be interpreted in the spirit of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited validity or is made under conditions, this will be expressly stated.
The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment by the consumer.
All images, specifications, and data in the offer are indicative and cannot lead to compensation or dissolution of the contract.
Each offer contains clear information so the consumer knows exactly what their rights and obligations are upon acceptance of the offer, including:
The price including taxes;
Any shipping costs;
The way the contract will be concluded and which steps are required;
Whether or not the right of withdrawal applies;
The method of payment, delivery, and performance of the agreement;
The period for acceptance of the offer;
The period during which the price is guaranteed.
Article 5 – The Agreement
The contract is concluded at the moment the consumer accepts the offer and meets the applicable conditions.
If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. Until this confirmation has been received, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment.
The entrepreneur may, within the legal framework, check whether the consumer can meet their payment obligations and inquire about other relevant facts necessary for responsibly concluding a distance contract.
The entrepreneur reserves the right to refuse an order or to attach special conditions to its execution if justified reasons arise from such inquiries.
Each agreement is made under the condition of sufficient availability of the ordered products.
Article 6 – Right of Withdrawal
For product delivery:
The consumer has the right to withdraw from the contract without giving any reason within 14 days from the day after receiving the product.
During the cooling-off period, the consumer must handle the product and packaging carefully and may not open or use the product.
If the consumer exercises the right of withdrawal, they must return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging, following the entrepreneur’s clear instructions.
The consumer must notify the entrepreneur within 14 days after receiving the product that they wish to withdraw, via email. After notification, the consumer must return the product within 14 days.
If the consumer fails to notify within the period or return the product in time, the purchase becomes final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, only the return shipping costs are their responsibility.
If the consumer has already paid, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal—provided the product has been received back or proof of return has been supplied.
Refunds will be made using the same payment method unless the consumer expressly agrees otherwise.
If the product is damaged due to careless handling, the consumer is liable for any loss in value.
The consumer cannot be held responsible for any loss in value if the entrepreneur did not provide all legally required information about the right of withdrawal.
Article 8 – Exclusion of Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal only for products mentioned in paragraphs 2 and 3, and only if clearly stated in the offer.
The right of withdrawal does not apply to hygienic products whose seal has been broken by the consumer.
Article 9 – The Price
Prices of products and/or services will not be increased during the validity period stated in the offer, except for VAT changes.
Prices tied to fluctuations in the financial market beyond the entrepreneur’s control may vary. Such variations will be clearly stated in the offer.
Price increases within 3 months after concluding the contract are only allowed if based on legal provisions.
After 3 months, price increases are allowed only if agreed upon and the consumer can cancel the agreement on the day the increase takes effect.
All prices include VAT.
Printing and typographical errors are not binding, and the entrepreneur is not obliged to deliver products at incorrect prices.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, reasonable standards of quality and usability, and existing legal provisions.
Complaints about defects or wrong deliveries must be reported in writing within 2 months of delivery.
The warranty period equals the manufacturer’s warranty.
The warranty is void if:
The consumer or a third party has repaired or altered the product;
The product has been used carelessly or contrary to the instructions;
The defect results from government regulations regarding materials or quality.
Article 11 – Delivery and Execution
The entrepreneur will take the greatest care when receiving and executing product orders.
The delivery address is the one provided by the consumer.
Accepted orders will be delivered within 30 days, unless agreed otherwise. If delivery is delayed or impossible, the consumer will be informed within 30 days and may cancel the agreement without cost.
All delivery times are indicative. Exceeding them does not entitle the consumer to compensation.
If the order is canceled, any payment will be refunded within 14 days.
If replacement items are sent, the right of withdrawal still applies, and return costs are borne by the entrepreneur.
Risk of damage or loss rests with the entrepreneur until the product is delivered.
Article 12 – Continuing Transactions: Duration, Termination, and Renewal
Termination
The consumer may terminate an indefinite agreement for regular delivery of goods or services at any time, with a notice period of one month.
The consumer may also terminate a fixed-term agreement at the end of the agreed period, again with a one-month notice.
The consumer may always terminate in the same way as the contract was concluded.
Renewal
Fixed-term agreements for regular delivery may not be tacitly renewed or extended for another fixed period.
Duration
If an agreement lasts more than one year, the consumer may terminate it at any time after one year with a notice period of one month.
Article 13 – Payment
Unless otherwise agreed, the consumer must pay within 7 working days after the start of the cooling-off period (Article 6).
The consumer must immediately report any incorrect payment details.
If the consumer fails to pay, the entrepreneur may charge reasonable, pre-communicated costs within legal limits.
Article 14 – Complaints Procedure
The entrepreneur has a well-publicized complaints procedure.
Complaints about the execution of the contract must be submitted within 2 months after detection.
Complaints will be answered within 14 days. If more time is needed, the consumer will be informed.
If a dispute cannot be resolved amicably, it becomes subject to the dispute procedure.
Filing a complaint does not suspend the consumer’s payment obligations unless otherwise stated.
If the complaint is justified, the entrepreneur will repair or replace the product free of charge.
Article 15 – Disputes
Dutch law exclusively applies to these general terms and all related agreements, even if the consumer resides abroad.
The Vienna Sales Convention (CISG) does not apply.
Article 16 – Additional or Deviating Provisions
Additional or deviating provisions must not be to the consumer’s disadvantage and must be recorded in writing or stored on a durable data carrier.
Additional Notes
You can pay by direct bank transfer.
Bottles are shipped discreetly in a plain mailbox package for privacy reasons. You do not need to be at home, as all orders fit through the letterbox and are shipped within 24 hours after payment.