Privacy Policy Special sups We are Special sups and we protect your privacy very seriously.
We collect only the information necessary to improve our services and treat the information we have collected about you and your use of our services with care.
We never share your information with third parties for commercial purposes.
This privacy policy applies to our website and the services we offer there.
It is in force since February 8, 2023 and each new version replaces the previous versions.
This privacy policy describes what data we collect about you, what we use it for, and with whom and under what circumstances, if any, this data may be shared.
In addition, we explain how we store your data, protect it from misuse and what rights you have over the data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, whose contact information can be found at the end of our privacy policy.
Data processing Please read below how we process your data, where we store it, what security measures we use and to whom the data can be accessed.
Web store software Our website is developed with WordPress software.
The personal data you provide to us in support of our services is shared with this party.
Wordpress has access to your data to support us and will never use this data for any other purpose.
Wordpress is required to take appropriate security measures based on the agreement we have with them.
This means that we use SSL encryption and a strong password policy.
Wordpress does not collect any personal data.
Wordpress reserves the right to share collected data within its own company to improve services.
Email and mailing lists Mailchimp.
We send our newsletters through Mailchimp.
They will never use your data for their own purposes.
At the bottom of each automated email you will find an “unsubscribe” link so you can quickly and easily unsubscribe.
Mailchimp secures your personal information and uses cookies and other Internet technologies to find out if your emails are opened and read.
They reserve the right to use your information to improve their services and share information with third parties.
Office365.
We use Office365 for our daily business email communications.
Office365 has taken technical and organizational measures to prevent abuse, loss and corruption of your and our information as much as possible.
They do not have access to our mailbox and we treat all emails confidentially.
Payment Payment Payment should be made by direct bank transfer.
Instructions will be given to you in the mail when completing the order.
Delivery and Logistics.
With PostNL.
If you order from us, it is our responsibility to deliver your package quickly and reliably. We use the services of PostNL for this purpose.
In doing so, we share your name, address and place of residence information with PostNL.
They only use this information to make the delivery.
In some cases, PostNL may also use subcontractors, in which case your data will also be made available to these parties.
Purpose of data processing.
General purpose.
We process your data only for the performance of our services.
We do not share your data with third parties unless required to fulfill our administrative obligations.
Third parties who see your data are obliged to keep it confidential through their agreement with us or a legal obligation.
Automatically collected data.
We use the data automatically collected by our website to improve our services.
This data, such as your IP address, web browser and operating system, is not personal.
Cooperation with fiscal and criminal investigations.
Sometimes Special sups may be required to share your data with the government as part of tax or criminal investigations.
In this case, we are required to share your information, but we will fight against this within the limits set by law.
Storage Periods We will retain your information for as long as you are a customer of ours.
This means that we will retain your customer profile until you indicate that you no longer wish to use our services.
If you let us know, we also consider this a forgotten request.
Due to mandatory administrative obligations, we must retain invoices containing your personal data and thus keep this information for the duration of the applicable term.
However, our employees no longer have access to your client profile and documents we have prepared in connection with your assignment.
Your rights Under applicable Dutch and European law, you have certain rights with respect to the processing of your personal data by or on our behalf.
We describe below which rights these are and how you can exercise them.
As prevention against misuse, we send copies and transcripts of your information only to the known e-mail address.
If you wish to receive the information at a different e-mail address or, for example, by post, we will ask you to identify yourself.
We keep records of completed requests, and in the case of a forgotten request, we manage anonymized data.
You will receive all transcripts and copies of information in the machine-readable data format we use within our systems.
You always have the right to complain to the Personal Data Authority if you suspect that we are using your personal data in an inappropriate way.
Right of inspection You always have the right to inspect the information we process that relates to or can be traced back to your person.
You can send a request to this effect to our privacy representative.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data, together with a list of the processors who hold this data, and an indication of the category under which we have stored this data, via the known e-mail address.
Rectification rights.
If you have information that we process that concerns or is related to your person, you always have the right to rectify that information.
You can submit a request to our contact person for privacy matters.
You will receive a response to your request within 30 days.
If your request is granted, we will send a confirmation via the e-mail address known to us that the information has been modified.
Right to processing restriction.
If you have information that we process that concerns or is related to your person, you always have the right to restrict this information.
You can submit a request to our contact person for privacy matters.
You will receive a response to your request within 30 days.
If your request is granted, we will send a confirmation via our known email address that the information will no longer be processed until you lift the restriction.
Transfer Right.
If you have information that we process that concerns or is related to your person, you always have the right to have it processed by another party.
You can submit a request to our contact person for privacy matters.
You will receive a response to your request within 30 days.
If your request is granted, we will send you copies or transcripts via our known email address of any information about you that we process or that has been processed on our behalf by other processors or third parties.
In this case, it is likely that we will no longer be able to provide the service as the secure interconnection of the databases can no longer be guaranteed.
Right of objection and other rights.
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Special sups.
If you object, we will immediately cease processing data until your objection is dealt with.
If your objection is justified, we will send copies or transcripts of the relevant documents to you or we will allow you to view them at our location.
We will also make the necessary improvements to our processes to prevent a similar situation from occurring in the future.
If your objection is found to be unfounded, we will explain why and explain to you the options available for further action.
Regardless of the outcome of your objection, please feel free to contact our customer service department if you have further questions or concerns.
On our website, we use cookies from the company Google, as part of their Analytics service.
We use this service to track how visitors use our website and to obtain reports.
Google may be required to provide access to this data under applicable laws and regulations. We have not given Google permission to use the analytics information obtained for other Google services.
When third-party software uses cookies, we will indicate this in our privacy statement.
We always reserve the right to change our privacy policy.
The most recent version can always be found on this page.
If the new privacy policy affects the processing of data we have already collected about you, we will notify you by email.
For contact, please use our listed contact information.   Contact details Special Sups Netherlands E [email protected]